Help
Help & support
Email our support team
We usually reply within one business day (Eastern Time).
Common questions
How much does BenaDealer cost?+
It is free during the beta. We will give at least 30 days’ notice before any paid plan, and you will never be charged without choosing one.
How do I add my team?+
Admins go to Settings → Team. You can fill in a person’s details for them, or send an email invitation so they sign up themselves.
How do I create a bill of sale?+
Open an unsold vehicle and tap “Start a deal / bill of sale”, or go to Deals → New deal. Enter the buyer and pricing, answer the vehicle’s disclosures, then tap Generate bill of sale. The PDF is saved with the deal.
Can I change the disclosure questions?+
Yes. Admins can edit, reorder, add or remove them in Settings → Paperwork. Check the wording against current OMVIC requirements.
How do I export my inventory and profit?+
On the Vehicles page tap Export, choose Excel or PDF, which cars, and the date range.
I forgot my password.+
On the login screen tap “Forgot password?” and follow the email we send you.
How to delete your account and data
In the app: sign in, go to Settings, scroll to Your account, tap Delete account, type DELETE and confirm.
What gets deleted: your login and profile. If you are the last member of your dealership, the dealership and all of its vehicles, deals, bills of sale, invitations and settings are deleted too. If other members remain, the dealership's records stay with them. If you are the only Admin, first make another member an Admin.
By email: if you can't sign in, email support@benadealer.ca from your account's email address with the subject "Delete my BenaDealer account". We will confirm and complete the request within 30 days.
Removed records may remain in backups for a limited time before they are overwritten. See our privacy policy.